Then choose, Runtime Remaining for one of the bar graphs. If its not displayed, go to the Configuration drop-down menu and select Monitoring Preferences. The runtime remaining can be viewed by looking at the Runtime Remaining bar graph in the PowerChute interface screen. This situation can occur when the runtime remaining is at or close to the Low Battery Signal Time (found in the UPS Shutdown Parameters option under the Configuration menu). If this is suspected, please contact APC's Technical Support at or by calling 80. In very rare instances there could be a problem with the firmware in the UPS and a replacement would be needed. If the above steps do not solve the problem, you will either need a larger capacity UPS, or you may need a new battery. The Low Battery Signal Time in PowerChute Business Edition is not configurable and is set to 5 minutes when the server portion is used.
A full battery discharge will recalibrate the unit, and re-adjust the runtime if it was incorrect. If run time appears too low, perform a complete battery discharge by unplugging the UPS from the wall outlet to simulate a battery discharge. If the UPS load is below 70%, check that the Run Time Remaining is accurately reflected. If the UPS load is at 70% or higher, reduce the load on the UPS if possible.Ģ. To check these variables, select the proper system and the view/device properties menu. Check Run Time remaining and UPS load in the PowerChute Business Edition Console.
To resolve this issue with a smart signaling UPS (Back UPS Pro S models, Smart UPS, Matrix), follow the steps described below.ġ. This question was originally posted by n/a on APC forums on įAQ: PowerChute Business Edition repeatedly reporting, "battery discharges" and "UPS Batteries are no longer discharged" messages in the event log
Now i have checked to a second PC but the behavior i described above remained the same. I have also used a powered USB Hub just in case but still nothing.
If I switch back to the native windows HID UPS driver, it does show the battery icon in the Task bar, and seems to be working.
If i disable and enable APC PBE Agent and I unplug the USB and put it back in it restores connection, sometimes I need to switch to another USB port, to restore it.Īfter the problem occurred I tried checking the USB connections using a program called USBDeview, it does show "American Power Conversion USB UPS" as Connected. It works just fine, but then out of nowhere it just shows " UPS Communication Lost ".
I own an APC Smart UPS model SMC1500IC, it is running the latest firmware 4.1 and latest Powerchute business edition 10.0.2.301. I have exactly the same problem as Chris has with my UPC. This reply was originally posted by Dimitris on APC forums on